Returns & Exchanges

How to Return or Exchange

Please go to ButterShoes.com/Returns to print your pre-paid, free return label.

If you would like to exchange an item, follow the link above to obtain your return label. Upon receipt of your return we will process a free exchange. Please note on the enclosed packing slip what size you would like to exchange for and we will mail it to you free of charge pending inventory availability.

Your return or exchange will be processed within 3–5 business days of receipt. For returns, we will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the refund or exchange has been issued.

Prior to sending your item back please confirm your items are eligible for return:

  • Final sale items are not returnable or exchangeable. 
  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be accepted.
  • The merchandise must be in its original condition, in its original box or packaging and unworn.
  • You have 14 days from the time your order was received to return for a refund, as long as your purchase is still in saleable condition with tags attached. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.
Please be advised that items that do not conform to the above guidelines are not returnable.